We understand that making purchases online involves a great deal of trust on
your part; we take this trust very seriously, and make it our highest
priority to ensure the security and confidentiality of the personally
identifiable information ("PII") you provide us. (PII includes information
that can be linked to a specific individual, such as name, address, phone
number, or e-mail address.)
As a visitor to Cancuncd.com, you have the right to
understand our information privacy practices prior to providing Cancuncd.com
with any of your PII.
REQUEST YOUR PII
• Cancuncd.com only collects PII that you voluntarily provide to us and uses
your PII only for the purposes of responding to and processing your requests
for Cancuncd.com travel products and services. PII includes information that
can identify you as a specific individual, such as your name, phone number,
or e-mail address. Although you are required to register as a member of
Cancuncd.com in order to use selected travel planning tools, and some PII is
needed in order to process and fulfill travel requests, many areas of
Cancuncd.com can be accessed without providing any PII.
• On all Cancuncd.com pages that collect PII, we specifically describe what
information is required in order to provide you with the product or service
you have requested.
• Cancuncd.com will only share your PII with our authorized service
providers that perform certain services or functions on our behalf or as
required by law. Cancuncd.com does not sell or rent your PII to anyone.
• Cancuncd.com provides you with the opportunity to specifically choose the
promotional marketing communications you wish to receive from Cancuncd.com.
This can be accomplished at any time by updating your preferences in "My
account". If you choose not to receive any of the promotional e-mail
services that Cancuncd.com provides, then Cancuncd.com will only send you
e-mail that relates to a specific travel purchase.
Cancuncd.com collects and uses PII when:
1. You become an Cancuncd.com member
Cancuncd.com collects your Member ID, password, and e-mail address when you
register to become a member of our Web site.
2. Complete a traveler profile
Cancuncd.com collects the full name and contact number for a traveler when a
travel reservation is made. We may also collect information about each
traveler's preferences, including meal requests, seat selection, frequent
flyer/hotel/car rental programs and membership numbers, and ticketing
3. Purchase travel
When someone other than yourself is accompanying you on travel purchased
through Cancuncd.com, we may collect PII and travel preferences about that
individual. You should obtain the consent of other individuals prior to
providing Cancuncd.com with their full names, contact numbers, e-mail
addresses, and travel preferences, as they will be unable to directly access
our systems to view or change any information you provide on their behalf.
Cancuncd.com collects the billing address of the credit card that is used to
purchase travel. We will also collect credit card information, including
card number, card type, cardholder name, and expiration date, in order to
bill you for travel purchased through Cancuncd.com. Please view our Credit
Card Guarantee for additional information on Cancuncd.com's commitment to
protecting your credit card security.
4. Use the Travel Arranger service
Cancuncd.com offers you the ability to authorize others to make and purchase
travel arrangements on your behalf and allows you to become an authorized
Travel Arranger for other Cancuncd.com members. If you elect to participate
in this service, Cancuncd.com will collect the e-mail address of the person
you are authorizing to make travel arrangements on your behalf or for whom
you are requesting authorization to make travel arrangements.
5. Participate in a survey, contest, or sweepstakes
Occasionally, Cancuncd.com may offer our members and site visitors an
opportunity to participate in a survey, contest, or sweepstakes. Information
collected by Cancuncd.com when you participate in a survey, contest, or
sweepstakes may include your full name, e-mail address, and street address.
6. Contacting Cancuncd.com.
Cancuncd.com collects PII such as your full name, Member ID, e-mail address,
and/or contact number whenever you submit a question or suggestion, or
request assistance with viewing your itinerary, logging on to Cancuncd.com,
or accessing your account.
Cancuncd.com has partnered with reputable third parties to offer our members
and site visitors a variety of products and services. All travel services
throughout Cancuncd.com that are provided by a third-party partner are
described as such. Although we only work with reputable third parties, our
business partners may have different privacy policies and practices than
Cancuncd.com We encourage you to review our business partners' privacy
policies to further understand their procedures for collecting, using, and
disclosing your information.
• Respond to your questions or suggestions
We will use your e-mail address or telephone number to respond when you
submit a question or suggestion, or request assistance with viewing your
itinerary, logging on to Cancuncd.com, or accessing your account.
• Improve the quality of your visit to our site
We collect certain information (e.g., travel information) based on your
navigation of our site in order to better understand and serve our customers.
This data allows us to streamline your ability to navigate the site and
develop featured programs and content that will be of interest to our
members and site visitors. No PII is collected unless you explicitly provide
This information can also be used to display targeted advertisements.
Advertisement information is taken from data you explicitly provide on the
Cancuncd.com Web site, such as a flight origin or destination. No PII is
used to deliver targeted advertisements.
To provide and process the services you request, Cancuncd.com shares your
PII with our authorized service providers that perform certain services or
functions on our behalf. We only share information about travel either
reserved or purchased on Cancuncd.com. Our service providers need
information about your traveler profile, as well as your credit card
information, to process and confirm your travel reservation. These service
providers will disclose information about your traveler profile to hotel,
airline, cruise, and/or rental car suppliers whose products you have
purchased. Like any other travel agent, this information must be shared with
our travel suppliers to confirm your reservation and travel preferences.
Although Cancuncd.com offers travel products from hotel, airline, cruise,
and rental car suppliers that are reputable companies, we have not placed
limitations on these suppliers from using or disclosing your information
without your permission. Therefore, we encourage you to review the
information privacy practices of any travel suppliers whose products you
purchase on Cancuncd.com. In addition, these travel suppliers may also
contact you as necessary to obtain additional information about your
Cancuncd.com will occasionally share aggregated information with our service
providers. This information does not contain any PII and is used to develop
featured programs and content that will be of interest to our members and
In the event that you make a new, or update an existing, travel reservation
by calling our toll-free number, your information may be accessed by a third-party
service provider, as necessary, to respond to your request for customer
Cancuncd.com may contract a reputable third party to facilitate the
distribution of survey, promotion, or sweepstakes programs. Upon completion
of these projects, all information is returned to Cancuncd.com
TRUSTED BUSINESS PARTNERS
In addition, we have partnered with various third-party Web sites to offer
Cancuncd.com travel services. These trusted third-party companies have added
travel sections to their Web sites in order to offer Cancuncd.com provided
Cancuncd.com may be required by law to disclose information you have
provided in obtaining our travel products or services. Cancuncd.com may also
disclose information against someone who poses a threat to Cancuncd.com 's
interests (such as customer fraud) or whose activities could bring harm to
others. In addition, it may be necessary for Cancuncd.com to provide
customer information to third parties, such as credit card companies, for
the purpose of resolving disputes that arise in the normal course of
We want to make sure you have control over your online travel experience as
an Cancuncd.com customer, from planning and purchasing your travel to
protecting your personal information.
Cancuncd.com customer service travel agents are ready to help with your
Cancuncd.com travel concerns 24 hours a day, seven days a week. When you
need help, contact us. All e-mail receives a response within 24 hours.
Agents will address any questions or concerns you may have about your
Cancuncd.com travel planning or purchases. We will do our best to respond to
your request for assistance or other questions about Cancuncd.com within 24
hours. In addition, you may directly contact the travel supplier at the
phone number or address provided on your travel itinerary.
What is your cancellation policy?
Cancellations are subject to supplier policies.
Cancellations made within 48 hours of the check-in are subject to supplier
policy and could be considered as No Show. No refunds will be given in this
If you have decided to cancel your reservation or need to re-schedule,
please call our 24 hours reservations
- All tour cancellations must be made 15-days prior to the travel date to
receive a refund minus 30% administrative cost of service and transfer
- Any cancellation within a 5-day period of the scheduled date is subject to
a One day fare - cancellation fee per person
- You may re-schedule based on availability, 48-hours notice is required
- No refund will be issued if you cancel a re-scheduled reservation
- There will be One day stay fare charge for No Show
We recommends that our participants purchase travel insurance to protect
themselves against financial loss in the case of personal emergency or other