As a visitor to Cancuncd.com, you have the right to understand our information privacy practices prior to providing Cancuncd.com with any of your PII.

REQUEST YOUR PII
• Cancuncd.com only collects PII that you voluntarily provide to us and uses your PII only for the purposes of responding to and processing your requests for Cancuncd.com travel products and services. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of Cancuncd.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Cancuncd.com can be accessed without providing any PII.
• On all Cancuncd.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
• Cancuncd.com will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Cancuncd.com does not sell or rent your PII to anyone.
• Cancuncd.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Cancuncd.com. This can be accomplished at any time by updating your preferences in "My account". If you choose not to receive any of the promotional e-mail services that Cancuncd.com provides, then Cancuncd.com will only send you e-mail that relates to a specific travel purchase.

Cancuncd.com collects and uses PII when:

1. You become an Cancuncd.com member
Cancuncd.com collects your Member ID, password, and e-mail address when you register to become a member of our Web site.

2. Complete a traveler profile
Cancuncd.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options.

3. Purchase travel
When someone other than yourself is accompanying you on travel purchased through Cancuncd.com, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Cancuncd.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.
Cancuncd.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Cancuncd.com. Please view our Credit Card Guarantee for additional information on Cancuncd.com's commitment to protecting your credit card security.

4. Use the Travel Arranger service
Cancuncd.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other Cancuncd.com members. If you elect to participate in this service, Cancuncd.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.

5. Participate in a survey, contest, or sweepstakes
Occasionally, Cancuncd.com may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Cancuncd.com when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address.

6. Contacting Cancuncd.com.
Cancuncd.com collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Cancuncd.com, or accessing your account.

Our partners.
Cancuncd.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Cancuncd.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Cancuncd.com We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

• Respond to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Cancuncd.com, or accessing your account.

• Improve the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Cancuncd.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

SERVICE PROVIDERS
To provide and process the services you request, Cancuncd.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Cancuncd.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or rental car suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Cancuncd.com offers travel products from hotel, airline, cruise, and rental car suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Cancuncd.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
Cancuncd.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
Cancuncd.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Cancuncd.com

TRUSTED BUSINESS PARTNERS
In addition, we have partnered with various third-party Web sites to offer Cancuncd.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Cancuncd.com provided travel services.

OUR OBLIGATIONS
Cancuncd.com may be required by law to disclose information you have provided in obtaining our travel products or services. Cancuncd.com may also disclose information against someone who poses a threat to Cancuncd.com 's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Cancuncd.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Contacting Cancuncd.com
We want to make sure you have control over your online travel experience as an Cancuncd.com customer, from planning and purchasing your travel to protecting your personal information.
Cancuncd.com customer service travel agents are ready to help with your Cancuncd.com travel concerns 24 hours a day, seven days a week. When you need help, contact us. All e-mail receives a response within 24 hours. Agents will address any questions or concerns you may have about your Cancuncd.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Cancuncd.com within 24 hours. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.

What is your cancellation policy?
Cancellations are subject to supplier policies.
Cancellations made within 48 hours of the check-in are subject to supplier policy and could be considered as No Show. No refunds will be given in this case.

If you have decided to cancel your reservation or need to re-schedule, please call our 24 hours reservations

- All tour cancellations must be made 15-days prior to the travel date to receive a refund minus 30% administrative cost of service  and transfer
- Any cancellation within a 5-day period of the scheduled date is subject to a One day fare - cancellation fee per person
- You may re-schedule based on availability, 48-hours notice is required
- No refund will be issued if you cancel a re-scheduled reservation
- There will be One day stay fare charge for No Show

We recommends that our participants purchase travel insurance to protect themselves against financial loss in the case of personal emergency or other unforeseen events.