Comments & Reviews about Viva Wyndham Azteca resort Playacar:

Can't say how much we enjoyed this hotel. Great pool and beach, good location, lots of available lounges with shade. The big sand filled containers they have out in the water to prevent erosion turned out to be the most fun. If you get behind them at high tide the waves will just lift you up and place you right on top. It's also a good place to hang out and chat with other guests. The spa was also really good and was offering some 2 for 1 deals. The real problem is trying to book reservations for the hotel's specialty restaurants (which were much better than the buffets). Some people were told they could only book for the same day, some could book several days in advance, and it seemed like the only time slot they ever had was 6:30 or later than 8:00. We noticed that the restaurants had upwards of at least 10 tables empty during those times. I understand it was low season and they didn't necessarily have the staff for a full restaurant, but it seemed harder than it should have been. There was one particular person at the booking desk that was almost hostile when we made inquiries and the only word she knew was no They need to be a little more flexible. There was a family of 5 that was being told that the only restaurant available for that night only had a reservation for 4 people. What is one more person - this would make the difference between denying them and making their vacation better. Other than that one person, the staff was excellent and friendly. My personal praise to Ana and Maria from guest services, Alexandra at the front desk, and Jaime in the spa. We look forward to our next visit.

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